Banking Channels
Banking Channels is the set of methods by which the Bank Services available for the Customer to access the various services offered by the bank themselves without the assistance of a bank officer using a variety of modes.
Customer can use KIOSK services 24X7 like passbook update , Balance update & Other Customer request form.
Kiosk banking denotes a small booth that helps and offers banking services to even the most remote customers without them having to visit the bank’s branches. Such kiosks are situated in the local neighbourhoods of various localities.
Mobile Banking through which all banking transactions are carried out. One need to download dedicated mobile app and most online feature provided in mobile banking.
An automated teller machine (ATM) is a special computer that allows you to complete bank transactions without the need to see a bank representative. Automated Teller Machines wherein customers can use the services 24×7 through a Debit Card. This is the most popular mode of payment systems available today.
Online banking or Internet banking is used for performing payments, transfer of money, generating online statement, request for making Term Deposits, submitting 15 G/H and e.t.c.
A branch or financial center is a retail location where customers can go personally and interact with the Bank Personnel, to get solution to their queries. This is the conventional banking system.
A POS or point of sale is a device that is used to process transactions by retail customers. POS terminals that can be used to process credit cards and debit cards as well as cash. It is a swiping machine which work as terminal in between Customer Debit/Credit Card and Bank Server.
Call Centers are available these days across the banking industry 24×7, through which any of the customer queries are addressed immediately. Some banks have introduced Video Call services to their high Networth Individaul for personalize touch .
An Interactive Voice Response (IVR) system in the banking sector is a computer-based system that allows bank customers to interact with the bank’s telephone system through their phone keypad or voice commands.
This system is often used by banks to handle customer calls and inquiries in an automated way, and can be accessed through a dedicated phone number.
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